Greenlite have become the first company to sign up to Lux’s campaign for fairer warranites. The firm agrees with us that many lighting industry warranties are currently unfair, misleading and fail to adequately protect customers.
Greenlite sets an outstanding example when it come to its own warranites, but this is often unmatched in the wider sector and, in some cases warranties dramatically overstate the likely lifespan of their products.
A ten year warranty, for example, does not take into account the complications of long-term LED operation and wouldn’t be offered by a reliable company. Sometimes warranties do not match the performance claims found in the product’s data sheet and fail to address key concerns such as colour shift and lumen depreciation.
‘We strongly believe in fair warranties, that accurately represent product quality and performance and offer the end user the most accurate depiction of predicted lifetime,’ Bob Hall, Greenlite managing director told Lux.
We strongly believe in fair warranties, that accurately represent product quality and performance and offer the end user the most accurate depiction of predicted lifetime.’
‘Without more stringent guidelines on this, there is always a risk that customers may be put off LEDs. That in itself would be a tragedy as the industry in its entirety is ideally placed to contribute in the UK’s overall race to low carbon.
That’s why we at Greenlite are proud to become the first endorsees of the Lux campaign for fairer warranties. We believe this kind of approach can bring the industry together, in a more transparent and cohesive way.
‘It truly is the kind of initiative that will harmonise low carbon, and deliver our overall goals faster,’ Hall added.
Greenlite handles the lighting supply and maintenance of 12,000 sites across the UK. With this expansive network, there is almost always an engineer available to replace lighting quickly.
‘There aren’t many companies who have the same network, so often they can’t honour the promises for replacement and installation they make in their warranties,’ Hall concluded.
‘But we are local everywhere. We think it’s a great shame other firms’ warranties can damage the sector we all wish to grow. Greenlite depends financially upon our customers, and we value them morally too. They, and others, deserve the best warranties available, no matter who the supplier.’
Warranites will be discussed at this year’s Lux Live, which will take place on the 23-24th of November 2016 at the Excel Centre in London. It’s free to attend and you can find out more here.